Returns & Refund Policy

We hope that you will be delighted with your purchases when they arrive.  However, if there is any problem, we are here to help, as outlined in this Return & Refund Policy. Upon returning the product in perfect condition in its original packaging, we will gladly offer you an exchange or refund.

We have a 14-day return policy.  This means you have 14 days after receiving your item to request a return. You must notify us via email at Items sent to us without first requesting a return will not be accepted. Neither will they be eligible for a refund. You will also need to provide a copy of your receipt or proof of purchase. If we accept your return, we will give you instructions explaining where to send the package. Unless the item is damaged or faulty, the return cost is your responsibility.  Package and label the item carefully to avoid it being damaged or lost in transit. We recommend you retain the proof of postage.  This will be essential in the event that the package goes missing.  Products remain your responsibility and property until we receive them.

Damaged or faulty products 

Please check your purchase as soon as you receive it.  Should you receive a damaged or incorrect item, contact us immediately. Following inspection, we will let you know if you are eligible for a refund. If approved, you will receive a refund using your original payment method. Remember it can take some time for your bank or credit card company to process the refund.

​Sale Items

It is not possible to return or refund sale items.

Contact regarding our Return & Refund Policy

And finally, we welcome questions, comments and requests regarding our Return & Refund Policy. Please send them to

      Hand made in rural Suffolk 

Call us on 07952 837086

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