Privacy Policy

Radiance & Aroma operates this website. As demonstrated in this privacy policy, we are committed to protecting and preserving your privacy as you visit our website.  The policy also applies when you are communicating with us electronically.

This privacy policy sets out how we process the personal information that we collect from you. This also applies to information that you provide to us through our website. We confirm that we will keep your information secure. Most importantly,  we fully comply with all applicable UK data protection legislation and regulations.  This includes UK General Data Protection Regulation UKGDPR.

It is important that you read this privacy policy carefully.  Accordingly, when you visit this website, you are accepting and consenting to the practises described in this policy.

Types of information we may collect from you

Firstly, we may collect, store and use the information you give us when you fill in forms on our website. This includes information you provide when you submit a contact/enquiry form. The information you give us could include, for example, your name, address, e-mail address and phone number.

Equally, we may automatically collect other information, for example:

  • technical information including a truncated and anonymised version of your Internet protocol (IP) address.
  • browser type and version.
  • operating system and platform.
  • information about your visit including what pages you visit.
  • how long you are on the website.
  • the method you used to get to the website (including date and time).
  • page response times.
  • length of visit.
  • what you click on.
  • which documents you downloaded.
  • any download errors you encountered.


Our website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our website. Furthermore, it also allows us to improve our website for you. We use the information in  several ways, for instance:

  • to provide you with information and/or services that you request from us.
  • to administer our site.  This may also include troubleshooting.
  • for statistical purposes.
  • to improve our site and, therefore, ensure that content is presented in the most effective manner for you.

We collect information anonymously. It is not linked to information that identifies you as an individual. We use Google Analytics to track this information. Click here to find out how Google uses this information.

Disclosure of your information

When you provide information to us, it will either be emailed directly or alternatively, stored on a secure server. We use a trusted third-party website and hosting provider to manage the website. Most importantly, this provider meets high data protection and security standards. Also, they are bound to keep any information they process on our behalf, confidential by contract. Any data that is collected is kept securely and equally important, it is only processed in the manner we instruct them to.

We would like to confirm that we do not rent, sell or share personal information about you with other people or non-affiliated companies.

Additionally, we use all reasonable efforts to ensure that your personal data is not disclosed to regional or national institutions and authorities.  The law may, however, require us to disclose it.

Security and debugging

We would like to point out that, unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, ultimately, we cannot guarantee its security when being transmitted to our website.  Any transmission is at your own risk. Once we have received your information, again, we use strict security procedures to try to prevent unauthorised access.

Third-party links

We would like to clarify that the website contains links to and from third-party websites. If you follow a link to any of these websites, it is important to note that they have their own privacy policies. Furthermore, we do not accept any responsibility or liability for these policies. To be sure, please check these policies before you submit any personal information to them.

Your rights – access to your personal data

It is your right to have your personal information processed lawfully (“Subject Access Right”). You can exercise your right in accordance with data protection laws and regulations. You must make any subject access request in writing to
As a result, we will provide your personal information to you within the statutory time frames. We may need to request further information from you so we can trace all the personal information that we may be holding. In the event that you have a complaint about how we have used your information, you have the right to complain to the Information Commissioner’s Office (ICO). Click here to contact the ICO.

Changes to our privacy policy

Occasionally, we make changes to our privacy policy.  We will post any changes on this page.  Where appropriate, we will also notify you by e-mail. By all means, please check back frequently to see any updates or changes to our privacy policy.


And finally, we welcome questions, comments and requests regarding this privacy policy. Please send them to


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Call us on 07952 837086

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